1. About Brand
What is JWELIO ?

JWELIO is an e-commerce fashion jewellery brand (primarily in American Diamond 
category) designed for modern elegance and everyday glamour.

What makes JWELIO jewellery unique?

Jwelio jewellery stands out for its perfect blend of timeless craftsmanship and modern design. Each piece is thoughtfully created using high-quality materials, ensuring elegance, durability, and comfort. Our designs are inspired by individuality—made to complement every personality and occasion. With attention to detail and a commitment to authenticity, Jwelio brings you jewellery that’s not just an accessory, but a reflection of your story.

2. Product Related
What materials are used in your jewellery?

Our jewellery features Gold/Silver toned high-quality American Diamonds crafted to give a luxurious diamond-like shine at an affordable price.

How do I find the right size jewellery ?

Necklaces & Pendants - Standard Size chain/dori

Bracelets (Kadas) - Standard Size (Adjustable)

Bangles - We have size 2.4 ,2.6, 2.8, 2.10 (Already mentioned)

Rings - Standard Size (Adjustable)

Do you offer a warranty on jewellery?

We take the warranty of stones/ American Diamond only and for metallic polish you need to avoid touch of water , perfumes and sweats (follow the care tips).

3. Order & Payment
What payment methods do you accept?

Accepted payment methods: UPI, Credit/Debit Cards, Net Banking, Wallets (as available at checkout).

Are Cash on Delivery (COD) orders accepted?

No , we don’t have an option for Cash on Delivery (COD).

Will I receive payment confirmation after placing an order?

Yes , you will receive mail for successful payment.

4. Shipping & Delivery
How long does shipping take?

  We ship to all pin codes in India. Orders typically take:

Metro cities: 3–6 business days
Other cities: 4–8 business days
Remote areas: 5–10 business days
Processing time: 1–3 business days

How can I track my order?

We will share our delivery partner name with a tracking id for tracking your order via message after dispatching your order.

5. Returns / Refunds / Exchange Policy
What is your exchange policy?
  We do not offer returns or refunds. Exchange is only accepted for manufacturing defects with a mandatory unboxing video.

Is an unboxing video required?

  Yes. To claim an exchange for a defective item, an unboxing video from the moment    
  opening the parcel is required.

What happens if I receive a damaged item?
If the product is damaged or defective in the unboxing video, contact us immediately for exchange assistance.

Do you offer order cancellations ?
  Once an order is placed, it cannot be cancelled or refunded.

 
6. Care & Maintenance

How do I care for American Diamond jewellery?

To maintain shine & durability:

I  avoid contact with water, perfume, or sweat to maintain the shine.
II stones/American diamonds won’t lose their shine or colour, so don’t worry! Just    
  keep them dry and clean.
III  store safely in a dry pouch or box when not in use.


7.  Support / Contact

How can I contact JWELIO customer support?

   📧 support@jwelio.com
   📞 +91-8081338632

   Registered Office Address: Madhorampur, Parsipur, Bhadohi, Sant Ravidas Nagar        
   (SRN), Uttar Pradesh – 221402, India

What is your response time for support queries?

We respond to any customer query within 24-48 Hrs via mail/message.