1. About Brand
● What is JWELIO ?

JWELIO is an e-commerce fashion jewellery brand (primarily in American Diamond 
category) designed for modern elegance and everyday glamour.

● What makes JWELIO jewellery unique?

Jwelio jewellery stands out for its perfect blend of timeless craftsmanship and modern design. Each piece is thoughtfully created using high-quality materials, ensuring elegance, durability, and comfort. Our designs are inspired by individuality—made to complement every personality and occasion. With attention to detail and a commitment to authenticity, Jwelio brings you jewellery that’s not just an accessory, but a reflection of your story.

2. Product Related
● What materials are used in your jewellery?

Our jewellery features Gold/Silver toned high-quality American Diamonds crafted to give a luxurious diamond-like shine at an affordable price.

● How do I find the right size jewellery ?

Necklaces & Pendants - Standard Size chain/dori

Bracelets (Kadas) - Standard Size (Adjustable)

Bangles - We have size 2.4 ,2.6, 2.8, 2.10 (Already mentioned)

Rings - Standard Size (Adjustable)

● Do you offer a warranty on jewellery?

We take the warranty of stones/ American Diamond only and for metallic polish you need to avoid touch of water , perfumes and sweats (follow the care tips).

3. Order & Payment
● What payment methods do you accept?

Accepted payment methods: UPI, Credit/Debit Cards, Net Banking, Wallets (as available at checkout).

● Are Cash on Delivery (COD) orders accepted?

No , we don’t have an option for Cash on Delivery (COD).

● Will I receive payment confirmation after placing an order?

Yes , you will receive mail for successful payment.

4. Shipping & Delivery
● How long does shipping take?

  We ship to all pin codes in India. Orders typically take:

Metro cities: 3–6 business days
Other cities: 4–8 business days
Remote areas: 5–10 business days
Processing time: 1–3 business days

● How can I track my order?

We will share our delivery partner name with a tracking id for tracking your order via message after dispatching your order.
5. Returns / Refunds / Exchange Policy
● What is your exchange policy?
  We do not offer returns or refunds. Exchange is only accepted for manufacturing defects with a mandatory unboxing video.
● Is an unboxing video required?

  Yes. To claim an exchange for a defective item, an unboxing video from the moment    
  opening the parcel is required.

● What happens if I receive a damaged item?
If the product is damaged or defective in the unboxing video, contact us immediately for exchange assistance.
● Do you offer order cancellations ?
  Once an order is placed, it cannot be cancelled or refunded.

 
6. Care & Maintenance

● How do I care for American Diamond jewellery?

To maintain shine & durability:

I  avoid contact with water, perfume, or sweat to maintain the shine.
II stones/American diamonds won’t lose their shine or colour, so don’t worry! Just    
  keep them dry and clean.
III  store safely in a dry pouch or box when not in use.


7.  Support / Contact

● How can I contact JWELIO customer support?

   📧 support@jwelio.com
   📞 +91-8081338632

   Registered Office Address: Madhorampur, Parsipur, Bhadohi, Sant Ravidas Nagar        
   (SRN), Uttar Pradesh – 221402, India

● What is your response time for support queries?

We respond to any customer query within 24-48 Hrs via mail/message.