Last Updated: 25 Nov , 2025

Thank you for shopping with JWELIO. We aim to provide a smooth and timely delivery experience for all your orders.

 

1. Order Processing Time

● Orders are typically processed within 1–3 business days.
● Orders placed on weekends or public holidays will be processed on the next business day.
● You will receive an email/message notification once your order has been dispatched.

 

2. Shipping Timeline

Estimated delivery time after dispatch:

Location

Delivery Time

Metro Cities

3–6 business days

Other Major Cities

4–8 business days

Remote / Rural Areas

5–10 business days

Note : Delivery may vary due to courier delays, weather conditions, festive periods, or unexpected issues beyond our control.

3. Shipping Charges

● Shipping charges (if applicable) will be displayed at checkout.
● Free shipping may be offered during special promotions or minimum order value events.

4. Tracking Information

● Once shipped, you will receive a tracking ID via email/message
● You can track your order through the courier partner’s portal.

5. Incorrect Address / Failed Delivery

Please provide accurate delivery details at checkout.

● JWELIO is not responsible for failed delivery due to incorrect address, wrong contact details, or unavailability of the recipient.
● Re-delivery charges may apply if the parcel is returned due to incomplete address or failed delivery attempts.

6. Damaged or Tampered Package

If your parcel appears tampered or damaged, please:

1. Do not accept the delivery.
2. Record an unboxing video from the beginning.
3. Contact us immediately with proof.

We will assist you with an exchange as per our Exchange Policy.

7. Order Delays

We always strive for timely delivery. However, external courier or logistic delays may occur.
We appreciate your patience and support.

8. Legal & Governing Law

All purchases are governed by Indian law.
Jwelio reserves the right to update the Shipping Policy; updates will be posted on the website.

9. Need Help?

For shipping queries or support, contact us:

📧 support@jwelio.com
📞 +91-8081338632

Registered Office Address: Madhorampur, Parsipur, Bhadohi, Sant Ravidas Nagar (SRN),
Uttar Pradesh – 221402, India